Terms of Service

Account Creation: Access to the Client Portal requires an authorized account. You must provide accurate, current, and complete information when registering or updating your account. You are responsible for safeguarding your login credentials and for all activities that occur under your account.

Authorized Users: If you provision sub-accounts or access permissions for employees, property supervisors, or organizational representatives, you are responsible for their compliance with these Terms.

Provisioning: Client accounts may be provisioned by our staff following proposal acceptance or execution of a service agreement. Setup instructions and secure tokens are delivered via email. You must complete the initial password setup promptly.

Suspension & Termination: We may suspend or terminate an account immediately if we reasonably believe it has been used in violation of these Terms, poses a security threat to our systems, or is associated with fraudulent or unlawful activity.

Quote Requests: Submitting a quote request through our website does not create a binding service contract. Quotes are non-binding estimates based upon the information provided and may be revised following a mandatory physical on-site walkthrough or scope review.

Proposals: Formal proposals issued through the Service are valid for the timeframe stated in the proposal (typically 14 to 30 days). A proposal becomes a binding commercial agreement when electronically accepted through the Service or executed in writing.

Scope of Work: Each service engagement is strictly governed by the itemized scope of work described in the applicable proposal, master service agreement, or digital statement of work. The scope defines the tasks, service frequency, designated square footage, and any specific exclusions. Modifications to the scope require a written change order or an updated proposal.

Client Responsibilities: You agree to provide accurate, comprehensive information regarding the property, including building access instructions, security protocols, and known environmental or structural hazards. You are responsible for ensuring that the facility is safe and lawful for our personnel to access and perform the agreed work.

Scheduling: Service dates and shift windows are coordinated through the Service and confirmed by our operations management team. While we make every reasonable effort to accommodate requested schedules, shift dispatch is subject to crew availability and weather or emergency constraints.

Access: Client must provide lawful, safe, and unobstructed access to the property at the scheduled time (including functioning keys, keycards, alarm codes, or security clearance). If a scheduled crew is denied entry or locked out, the shift may be treated as a missed appointment, and lockout or rescheduling charges may apply.

Rescheduling and Cancellation: Requests to reschedule or cancel a confirmed cleaning shift must be submitted through the Client Portal or in writing with at least twenty-four (24) hours advance notice. Late cancellations or lockouts are subject to applicable dispatch fees as stated in your service agreement.

Pricing: Fees for services are specified in the applicable accepted proposal or recurring contract. Unless expressly noted otherwise, all quoted fees are exclusive of applicable state and local sales taxes (including applicable New York State and Nassau/Suffolk County sales tax).

Invoicing: We issue itemized digital invoices through the Service upon completion of work or according to the recurring billing schedule established in your agreement.

Payment Terms: Unless otherwise specified in writing on your invoice, payment is due Net 30 from the invoice date. We reserve the right to suspend scheduled cleaning operations for any account that remains past due.

Invoice Disputes: If you dispute any portion of an invoice, you must notify us in writing within thirty (30) days of the invoice date, stating the specific basis for the dispute. Undisputed balances remain payable in full under standard terms.

Electronic Records and Signatures: You consent to receive invoices, receipts, legal notices, and official documents electronically through the Service. In accordance with the New York Electronic Signatures and Records Act (ESRA) and the federal E-SIGN Act, electronic signatures and electronic proposal authorizations possess the same legal force and effect as handwritten signatures.

Valiant Documents: We maintain current compliance records, including Certificates of Insurance (COIs), W-9 forms, and OSHA Safety Data Sheets (SDS), and make them accessible for download through the Client Portal. We use reasonable efforts to maintain current documentation, but you are responsible for reviewing and confirming that our coverages satisfy your entity’s specific requirements.

Client-Uploaded Requirements: You may upload sample certificates, specialized contractor insurance requirements, or compliance guidelines through the portal. While we review these documents and make reasonable efforts to align our certificates, we do not warrant that our documentation will satisfy every bespoke requirement of every landlord, general contractor, or building owner. Final acceptance of compliance paperwork is at the sole discretion of the requesting party.

No Legal or Insurance Advice: The Service and our portal documentation do not constitute legal, underwriting, or insurance counseling. You remain solely responsible for determining the appropriate insurance limits and additional insured endorsements required for your facilities.

Our Property: The Service, including its software architecture, user interfaces, branding, visual design, text, graphics, logos, and underlying code, is the proprietary property of Valiant Facility Solutions LI LLC or its licensors and is protected by copyright, trademark, and trade secret laws. You may not copy, reverse engineer, distribute, or modify any portion of the platform without our express written permission.

Your Data: You retain ownership of all proprietary data, site access descriptions, and compliance files uploaded to the Service. You grant us a limited, worldwide license to use, host, store, and process that data strictly as necessary to execute the services and administer your account.

Feedback: If you submit feedback, suggestions, or quality improvement ideas regarding the Service, you grant us an irrevocable, royalty-free, perpetual license to use and incorporate that feedback without compensation or attribution.

TO THE MAXIMUM EXTENT PERMITTED BY NEW YORK LAW, IN NO EVENT SHALL THE COMPANY, ITS MEMBERS, OFFICERS, MANAGERS, OR EMPLOYEES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO US FOR THE SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE THOUSAND DOLLARS ($1,000.00).

Nothing in these Terms limits or excludes liability for gross negligence, intentional misconduct, fraud, or any liability that cannot be legally limited under New York State law.

By You: You may request termination of your portal account at any time by contacting our operations office. Account termination does not discharge your obligation to remit payment in full for facility services already completed or for cancellation fees stipulated in your master agreement.

By Us: We may suspend or terminate your portal access immediately without prior notice if you breach these Terms, if mandated by regulatory authorities, or if necessary to safeguard the security and integrity of our systems.

Survival: Upon termination, your right to use the platform ceases immediately. Provisions that by their nature should survive termination—including accrued payment obligations, intellectual property rights, confidentiality, warranty disclaimers, limitation of liability, and indemnification—shall survive.

Entire Agreement: These Terms, together with any accepted proposal, formal statement of work, or signed service contract, constitute the entire agreement between you and Valiant Facility Solutions LI LLC concerning the Service.

Severability: If any provision of these Terms is adjudicated by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

No Waiver: Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision in that or any subsequent instance.

Assignment: You may not assign, delegate, or transfer your rights or obligations under these Terms without our prior written consent. We may freely assign our rights in connection with a corporate merger, acquisition, reorganization, or sale of assets.